Help & Support

Upload your audio file (MP3, WAV, or M4A), wait for our AI to transcribe and sync the lyrics, customize the style and animations, then export your finished video. The whole process takes just a few minutes.

We support MP3, WAV, M4A, and MP4 for audio files. For background images, we accept JPEG and PNG. For background videos, we accept MOV and MP4 formats.

Audio files can be up to 100MB with a maximum length of 6 minutes. Album artwork can be up to 50MB. Background images and videos can be up to 1GB.

We offer flexible subscription plans that give you access to export lyric videos, higher quality downloads, and full editing controls. You can cancel anytime from your account settings.

If you're not satisfied with your subscription, please contact us within 7 days of your purchase and we'll work with you to resolve any issues or process a refund.

You can cancel your subscription at any time from Settings > Plan. Your access will continue until the end of your current billing period.

Transcription accuracy depends on audio quality. For best results, use clear audio with minimal background noise. You can always edit any mistakes using our built-in lyrics editor.

First, make sure you have an active subscription. If export still fails, try refreshing the page or using a different browser. If the problem persists, contact us with details about the error.

Try clearing your browser cache, disabling browser extensions, or using a different browser. Chrome and Firefox typically provide the best experience.

Yes! Click on any word in the editor to change it. You can also adjust timing by dragging words on the timeline, and add or remove line breaks as needed.

Subscribers can export in full HD (1080p) resolution. Videos are exported as MP4 files that work on all platforms including YouTube, TikTok, and Instagram.

Yes! You can upload custom fonts and your own background images or videos. You can also choose from our library of built-in fonts and adjust colors, sizes, and animations.